Terms for the website,
not for the trade.

Version 1.0 · Effective 18 August 2026 · Last reviewed 18 August 2026 · Applies to conexus-crypto.com and all sub-pages

What this document covers

These terms govern your use of the website published at conexus-crypto.com and every page, sub-domain, calculator and form on it. They are a contract between you, as a visitor, and the company identified below. Reading a page, running the rate calculator or sending an enquiry form is acceptance of them.

They are deliberately narrow. They deal with the website. They do not deal with a trade.

Conexus is an over-the-counter desk. It converts USDT and other crypto assets into the currency a client banks in, and back, and it does that for clients in more than one country. The company behind the desk is registered in South Africa and its dealing room is in Cape Town, so this document, and the statutes it cites, are South African. Which currency and which rail the desk can settle on for you is confirmed by a dealer before a quote is given, and is not something a web page can answer.

If you go on to transact with the desk, the document that governs that transaction is the terms of service, together with the written quote and settlement confirmation issued by a dealer for the specific deal. Where anything in this website notice conflicts with the terms of service or with a signed client agreement, the terms of service and the client agreement prevail in respect of the transaction. Nothing here reduces a right you have under a trade.

Three related documents sit alongside this one and are incorporated by reference: the privacy policy, the cookie policy, and the ECTA section 43 disclosure.

Who operates this website

The website is operated by registered company name — to be confirmed, a company registered in the Republic of South Africa under registration number CIPC registration number — to be confirmed, trading as Conexus Crypto, with its dealing room at Tiny Empire, 37 Buitenkant Street, District Six, Cape Town, 7925.

Section 32(4) of the Companies Act 71 of 2008 requires the registered name and registration number to appear on every electronic publication of the company, and section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires eighteen specific disclosure fields on a commercial website. Those fields are collected in one place on the disclosure page rather than scattered through the footer.

Placeholders shown in braces are values that have not yet been published on this site. They appear as tokens rather than as plausible-looking numbers, because a fabricated registration number is worse than a missing one. Our regulatory position, and how to verify it on the FSCA and CIPC registers without asking us for anything, is set out on the compliance page.

Acceptable use of this website

You may read the site, print or save pages for your own records, quote short extracts with attribution and a link, and use the calculators to size a trade. That is what the site is for.

You may not:

• copy, mirror, scrape, frame or republish the site or a substantial part of it, whether by hand or by automated means, other than by a search engine indexing it in the ordinary way;
• use the site, its text, its structure or its brand to build or operate a site that could be mistaken for this one;
• attempt to gain access to any part of the site, server or infrastructure that has not been made public, or to probe, scan or test its security;
• place a load on the site that is not consistent with ordinary human use, including scripted polling of the rate endpoints;
• submit information through any form that is false, that belongs to another person whose authority you do not have, or that is intended to obtain a quote you have no intention of accepting;
• use the site to solicit or facilitate a transaction that would breach the Exchange Control Regulations, the Financial Intelligence Centre Act 38 of 2001, or any sanctions measure binding on South Africa;
• upload or transmit anything containing malicious code.

The rate endpoints that feed the calculator and the market table exist to serve this website. They are cached at the edge, rate-limited, and not offered as a public API. We may block an address that treats them otherwise, without notice and without that being a breach of anything on our side.

Unauthorised access to, or interference with, data is an offence under Chapter 13 of the Electronic Communications and Transactions Act and under the Cybercrimes Act 19 of 2020. We will report conduct of that kind.

Every rate on this website is indicative

This is the most important clause on the page, so it is stated plainly and it is stated more than once on this site.

The output of the rate calculator, the figures in the market table, the ticker and every price shown anywhere on this website are indicative only. They are not an offer. They are not a binding quote. They do not constitute an offer capable of acceptance, and no contract comes into existence when you enter a number into the calculator or click through from it.

In the language of contract, everything priced on this site is an invitation to do business. A price becomes capable of binding anybody only when a dealer issues a firm quote in writing, for a stated asset, direction, amount and settlement rail, held open for a stated period, and only for as long as that period runs and the conditions attached to it are met. That is the moment an offer exists. Until then there is a screen with numbers on it.

Indicative pricing is deliberately conservative about several things it cannot know:

• it does not include network fees on the crypto leg, which vary by asset and by congestion;
• it does not include bank charges on the rand leg, or any charge a correspondent bank may deduct;
• it does not know the size of your ticket in relation to the depth of the local order book at the moment you trade, which is the single largest driver of the rate on a large deal;
• it does not reflect the outcome of onboarding or of the checks required by the FIC Act, which may mean that no trade takes place at all;
• it is a snapshot of a market that moves while you read it.

The fees and limits page sets out how the desk prices, and the rates page explains what the published figures are drawn from. Neither changes the position above.

One consequence follows from the fact that this is a financial service: section 42(2)(a) of the Electronic Communications and Transactions Act excludes financial services, including the exchange of a financial product, from the seven-day cooling-off right in section 44. This website therefore does not promise a cooling-off period, and you should be sceptical of any South African crypto desk that does. Once a firm quote has been accepted and executed, it has been executed. What you do get instead is the chance to see the entire rate, in writing, before anything moves.

Third-party rate data carries no warranty

The indicative figures on this site are derived from order-book data published by South African venues, currently VALR and Luno, retrieved through our own endpoint and cached at the edge for a short period. We chose local venues deliberately, because a global average price is not the price at which a rand-settled ticket can actually be filled in this country.

The figures published here are quoted against rand, because rand is what those venues price. That is a property of the data source rather than a limit on the desk: what the desk can settle in for a particular client, in a particular currency and on a particular rail, is confirmed by a dealer before a firm quote is issued.

We do not control that data. We did not create it, we cannot audit it, and we make no warranty about its accuracy, completeness, timeliness or continued availability. A venue may go down, publish a stale book, publish an erroneous print, or change its interface without notice. Our cache may serve a value that is a few minutes old. Where the feed fails, the site shows an error state rather than a guessed number, which is the correct behaviour but is still an interruption.

To the fullest extent permitted by law, we accept no liability for any decision taken in reliance on third-party rate data displayed on this website. Where a number matters to you, ask a dealer for it in writing.

Intellectual property and protection of the brand

All content on this website — the text, the structure and sequence of the pages, the regulatory explanations written for it, the illustrations, the icon set, the typography choices, the stylesheets, the calculator logic and the underlying source — is owned by registered company name — to be confirmed or licensed to it, and is protected by the Copyright Act 98 of 1978.

The name Conexus, the name Conexus Crypto, the logo, the wordmark and the visual identity of this site are our trade marks, whether registered or unregistered. Rights in an unregistered mark are protected under the common law of passing off, and we enforce them.

This clause is not boilerplate, and it is worth explaining why it is here in the form it takes. The most common way people lose money in South African crypto is not a bad rate. It is an impersonation: a cloned website on a lookalike domain, a copied set of pages, a Telegram account using our handle with one character changed, or a WhatsApp number claiming to be a dealer. A clone that copies this site copies our copyright work and our marks at the same time, which gives us two independent grounds to have it removed and gives the registrar and the host a clear reason to act.

So, expressly:

• no licence to use our name, logo or content is granted by the fact that they are visible on a public web page;
• copying the site in whole or in substantial part, including copying its wording and adapting it, infringes copyright;
• registering, using or trading under a domain name, social handle, business name or app name that is confusingly similar to ours constitutes passing off and, where a domain is involved, is a matter we will take to the appropriate dispute resolution process;
• we monitor for clones, and we report them to registrars, hosts, the platform concerned and, where a person has been defrauded, to the South African Police Service.

If you have found a site, account or number claiming to be Conexus, do not transact with it and tell us. Our genuine channels — every one of them — are listed on the verify our channels page. Anything not on that page is not us, however convincing it looks.

You may quote a short extract of a page for the purposes of comment, criticism, review or news reporting, as permitted by section 12 of the Copyright Act, provided the source is named and the extract is not presented as your own work. Journalists and compliance teams may reproduce our regulatory summaries with attribution and a link.

Links to third-party websites

This site links out, on purpose and often. Links to the FSCA entity search, the CIPC BizPortal, the Financial Intelligence Centre, the South African Reserve Bank, SARS, the Information Regulator and the published text of the statutes we cite exist so that you can check what we have written against the primary source instead of taking our word for it. That is a feature, and we would rather link out than paraphrase.

We do not control those sites. A link is not an endorsement, a partnership, a sponsorship or a representation that the linked material is accurate or current. Government sites in particular reorganise, and a link that worked when the page was written may land on a search result later. Once you leave this site, the privacy policy, cookie policy and security posture of the site you land on apply, and ours do not.

External links open in a new tab and are marked. Check the domain in the address bar when they do, particularly on a regulator's site, and particularly before you type anything into it.

We accept no liability for the content, availability or practices of any third-party website, or for any loss arising from your use of one. If you find a broken or wrong link on this site, telling us is genuinely useful.

Availability of the website

The site is published on a content delivery network and is intended to be available continuously, but no website is. We do not warrant uninterrupted or error-free access. We may suspend, withdraw, restrict or change any part of it, at any time, without notice, including while we correct something.

The site is not a dealing platform. Nothing settles here, no funds are held here, and no instruction given through a web form binds the desk until a dealer has confirmed it. If the site is unavailable and you need to trade, the desk still answers by phone, WhatsApp and Telegram on the numbers published on the contact page.

The site is read from many countries. Its regulatory material is written from the South African position because that is where the company is registered and where its office is, and because that is the market this desk knows best. We make no representation that the content of this site is appropriate or available for use in any other jurisdiction. If you access it from elsewhere you do so on your own initiative, and you are responsible for compliance with your own local law.

Information on this site is general, not advice

The guides, explanations and regulatory summaries on this site are written for a general reader who is about to move a meaningful amount of money and wants to understand the rules that apply to it. They are accurate to the best of our knowledge on the date shown on each page, and each carries the instrument it is drawn from so you can read the source.

They are not financial advice, investment advice, legal advice or tax advice, and they take no account of your circumstances, objectives or existing arrangements. Conexus Crypto provides an exchange service. We do not manage funds, take deposits, pay interest, offer returns, run managed accounts or provide trading signals, and we will not tell you whether to make a trade.

Law changes. A page that was correct in August 2026 may not be correct when you read it. Where a page states a date, treat that date as the limit of what it knows. For anything that turns on your own position, use a registered tax practitioner, an attorney or an authorised financial services provider acting for you.

Limitation of liability for this website

This clause limits our liability for the website. It does not limit our liability under a trade, and it is not capable of doing so — the client agreement and the terms of service deal with that, and they deal with it on their own terms.

The website is provided as it stands and as it is available. To the fullest extent permitted by South African law, and subject always to the paragraph below, we exclude all warranties, conditions and representations relating to the website that are not expressly set out in this document, whether express, implied or statutory, including any implied warranty of accuracy, fitness for a particular purpose or uninterrupted availability.

To the fullest extent permitted by law, we are not liable for:

• loss arising from reliance on an indicative rate, a calculator output or any other figure on this website that was not issued as a firm written quote by a dealer;
• loss arising from an error, interruption, delay or inaccuracy in third-party market data;
• loss arising from the site being unavailable, or from a page being out of date;
• loss arising from your use of a third-party website reached through a link on this one;
• loss arising from your dealings with any person, site, account or number impersonating us, where our genuine channels were published on this site at the time;
• indirect, special, incidental or consequential loss, loss of profit, loss of opportunity or loss of data, however arising.

Nothing in this document excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence. Nothing in it excludes or limits any right you have under the Consumer Protection Act 68 of 2008 to the extent that Act applies, or any right you have under the Financial Advisory and Intermediary Services Act 37 of 2002 and the General Code of Conduct made under it. Where a court finds any part of this clause unenforceable, the rest of it continues to apply.

Your own security when you use this site

Two habits protect you better than anything we can write here.

First, confirm the channel before the transfer, every time, including with a dealer you have dealt with for a year. We will never contact you from a new number to say our banking details have changed, and we will never send you a wallet address in an unsolicited message. If a message says either of those things, it is not us. Check the channel verification page and phone the published desk number.

Second, we will never ask you for a private key, a seed phrase, a wallet recovery file, an exchange password, a one-time PIN or remote access to your device. There is no circumstance in which a Conexus dealer needs any of those things. Anybody who asks for them is committing a fraud.

Forms on this site are protected by a bot-mitigation challenge and submitted over TLS. That protects the transport. It cannot protect you from typing a large amount into a site that merely looks like this one, which is why the domain in the address bar is worth a second's attention before you fill anything in.

Privacy, cookies and the personal information you send us

What we collect through this site, why we collect it, how long we keep it and who it is shared with is set out in the privacy policy. Cookies and similar technologies, including the fact that analytics stay off until you switch them on, are covered in the cookie policy.

If you want to exercise a right over your personal information — access, correction, deletion, or an objection to processing — the practical route is on the data requests page, and the formal route for any record we hold is in the PAIA manual.

One caution about enquiry forms and messaging apps. Send us enough to identify what you want to do. Do not send identity documents, bank statements or proof of address through a web form or an unsolicited chat message. When onboarding starts, a dealer will tell you where those documents go, and it is not a form on a public web page.

Complaints about this website

If something on this site is wrong, misleading, inaccessible or broken, tell us. Advertising by a financial services provider is governed by section 14 of the FAIS General Code of Conduct, which requires it to be factually correct, balanced between risk and benefit, free of exaggerated urgency, and sourced and dated where it states a fact. If you think a page on this site fails that standard, that is a complaint we want to receive and one we are obliged to deal with.

Send it to support@conexus-crypto.com with the page address and what is wrong with it. The formal complaints procedure, including the escalation route to the FAIS Ombud, is on the complaints page. Accessibility problems have their own route on the accessibility statement.

Governing law, changes and how to read this document

These terms are governed by the law of the Republic of South Africa, and you consent to the jurisdiction of the South African courts. Nothing here deprives a consumer of the protection of a mandatory rule of the law of the country in which they are resident, where that rule applies.

Communications sent through this site are electronic communications for the purposes of the Electronic Communications and Transactions Act, and you agree that a communication in that form satisfies any requirement that it be in writing. Our address for the service of legal process is our Cape Town dealing room, set out above and on the disclosure page.

We may amend these terms. The current version is the one published here, with the version number and effective date at the top of the page, and the version in force when you used the site is the one that governs that use. Material changes are noted on the legal centre index. Headings are for navigation and do not affect interpretation. If any provision is held to be invalid or unenforceable, it is severed and the remainder continues in force. A failure to enforce a provision is not a waiver of it.