Fastest route to a dealer during business hours. Send the asset, direction and size and you will get an indicative level and a name.
Contact the desk
One number.
One number.
One handle. One inbox.
These are the only channels the desk uses, listed in full below with the legal disclosure the Electronic Communications and Transactions Act requires of us — and a warning about the lookalikes that use our name.
Channels
WhatsApp
Email
Instagram
Exact identifiers, copied from here.
Nothing else is Conexus, however convincing it looks. Copy the identifier from this page rather than from a message you were sent.
Telegram
One handle, exactly as written. There is no group, no bot, no "support" account and no second manager account.
Telephone
Call the desk and speak to a person. If you were contacted by someone claiming to be us, hang up and call this number instead.
For documents, invoices, compliance queries and complaints. Anything from a different domain is not from us.
The only account we run. We never open a conversation there about an opportunity, and we never ask for funds through it.
The office
Tiny Empire, 37 Buitenkant Street, District Six, Cape Town, 7925
By appointment. Directions, parking and what to bring are on the Cape Town office page.
Before you send anything
Check the channel, not the logo.
Impersonation, not hacking, is how most people lose money in this market. Someone copies a logo, registers a domain one character different, opens a Telegram account with the same photo, and waits for a person in a hurry.
The single canonical domain is conexus-crypto.com. The only phone and WhatsApp number is +27 76 560 1228. The only Telegram handle is @conexuscrypto_manager. The only email domain is conexus-crypto.com. Nothing else is us.
Enquiry
Tell the desk what the trade is.
Short is fine. The asset, the direction, the rough size and the currency you want to settle in are enough for a dealer to come back with something useful. This form is for enquiries, not for documents — send those by email once you have a dealer.
Statutory disclosure
Section 43 of the ECT Act, in full.
Section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires a commercial website to disclose the following. It is published here in full rather than buried in a footer.
| Full name and legal status | registered company name — to be confirmed, a private company incorporated in the Republic of South Africa, trading as Conexus Crypto. |
|---|---|
| Physical address | Tiny Empire, 37 Buitenkant Street, District Six, Cape Town, 7925, Western Cape, South Africa. |
| Telephone number | +27 76 560 1228 |
| Website address | https://conexus-crypto.com |
| Email address | support@conexus-crypto.com |
| Membership of self-regulatory or accreditation bodies | Membership of any voluntary body, and the contact details for it, will be listed here if and when the desk joins one. Crypto assets are a financial product under the FAIS Act by General Notice 1350, Government Gazette 47334, of 19 October 2022, and exchanging a crypto asset for fiat is Item 22 of Schedule 1 to the Financial Intelligence Centre Act, so the duties of an accountable institution apply to this desk. Our registration and licence position is published in full on the compliance page. |
| Codes of conduct subscribed to | The FAIS General Code of Conduct for Authorised Financial Services Providers and Representatives, and the ARB Code of Advertising Practice, including Section III clause 17 on crypto-asset advertising. Both are published by their issuing bodies and can be read on the FSCA and ARB websites. |
| Registration number and place of registration | CIPC registration number — to be confirmed, registered with the Companies and Intellectual Property Commission in the Republic of South Africa. |
| Names of office bearers | directors — to be confirmed |
| Physical address for service of legal process | Tiny Empire, 37 Buitenkant Street, District Six, Cape Town, 7925, Western Cape, South Africa. Legal process may be served at this address during business hours. |
| Description of the main characteristics of the service | An over-the-counter exchange service: the purchase and sale of crypto assets (including USDT, USDC, Bitcoin, Ethereum, SOL, XRP, BNB and TRX) against fiat currency — in South Africa, the rand — as principal, at a rate agreed in writing before execution and settled by electronic bank transfer. The settlement currency and the rail are confirmed with the client before a quote is given. The desk does not take deposits, hold client funds on an ongoing basis, manage money, pay interest or provide financial, investment or tax advice. |
| Price of the service, including taxes | The desk earns a spread built into the exchange rate quoted to you; the applicable margin is disclosed with every firm quote and the margin ladder is published on the fees and limits page. Blockchain network fees and bank charges are passed through at cost and named separately. The supply of a crypto asset is a deemed financial service exempt from VAT under section 2(1) of the Value-Added Tax Act; VAT may apply to any separately charged service fee and will be shown. |
| Manner of payment | For a rand settlement, electronic funds transfer, real-time clearing or PayShap to or from a South African bank account in the same name as the verified client; for any other settlement currency, bank transfer on the rail confirmed before the quote, again in the client's own name. Crypto legs are settled on-chain to or from a wallet address confirmed in writing. The desk does not accept or make cash payments and does not pay or accept payment from third parties. |
| Terms of the agreement, including guarantees | The terms of service govern every transaction. No return, yield or profit is offered or guaranteed. Crypto assets are volatile and investing in crypto assets may result in the loss of capital; the risk disclosure sets this out in full. |
| Time within which the service will be rendered | Settlement is ordinarily completed on the same business day once a firm quote is accepted, the crypto leg is confirmed on-chain and compliance checks are complete. Bank cut-off times, network congestion and public holidays can extend this, and the dealer will tell you when they do. |
| How the consumer may access and keep a record of the transaction | A written confirmation containing the reference, asset, network, rate, gross and net amount is issued for every completed transaction and can be re-issued on request to support@conexus-crypto.com. Records are retained for five years as required by sections 22 and 23 of the Financial Intelligence Centre Act. |
| Return, exchange and refund policy | A concluded exchange of a crypto asset is final and cannot be reversed, because a blockchain transfer cannot be recalled and the rate was agreed in advance. Where a transaction cannot be completed — for example if compliance checks are not satisfied — the value received is returned to its source, net of unavoidable network fees. There is no cooling-off right; see the note below. |
| Alternative dispute resolution and complaints | Complaints should be sent to support@conexus-crypto.com and are handled under the procedure on the complaints page, which also sets out escalation to the FAIS Ombud (the Office of the Ombud for Financial Services Providers) and to the National Financial Ombud Scheme South Africa where applicable. Data-protection complaints may be taken to the Information Regulator (South Africa). |
| Security procedures and privacy policy | The site is served over TLS with HSTS, a content security policy and other security headers, and personal information is processed under the Protection of Personal Information Act 4 of 2013 as described in the privacy policy and on the security page. The desk does not process card payments and never asks for wallet keys or seed phrases. |
| Minimum duration of the agreement | None. Each transaction stands alone; there is no subscription, no lock-in and no minimum term. A client relationship may be ended by either party at any time, subject to the record-keeping obligations above. |
| Rights under section 44 of the ECT Act | Section 44 does not apply. Section 42(2)(a) excludes financial services, including the exchange of a crypto asset, from the seven-day cooling-off right. |
Section 42(2)(a) of the same Act excludes financial services, including the exchange of a crypto asset, from the seven-day cooling-off right in section 44. This site will therefore never promise you a cooling-off period, because you do not have one. Once a firm quote is accepted and settlement begins, the transaction is final. That is stated plainly in the terms of service and in the risk disclosure.
Getting hold of the desk
WhatsApp and Telegram during South African business hours are the fastest, usually within the hour. Email is answered within one business day. If a matter is urgent and the market is moving, call +27 76 560 1228 rather than waiting on a message.
Yes, once you are onboarded. A firm rate is quoted by a dealer and confirmed in writing, and it is held for an agreed window. Everything you see on this website before that point — including the calculator — is indicative and is not an offer.
To support@conexus-crypto.com, or to the dealer handling your file, once you have one. Do not send identity documents through this form or through a social-media message. What we collect and how long we keep it is set out in the privacy policy.
Send it to support@conexus-crypto.com with "Complaint" in the subject line and we will acknowledge it in writing. The route, the timelines and the external escalation options, including the FAIS Ombud, are set out on the complaints page. You do not have to go through a dealer to complain about a dealer.
Almost certainly not, if they contacted you first about an opportunity. We do not cold-call, cold-message or approach people about trades they did not ask about. Check the identifier against the list above and against the verification page, and tell us at support@conexus-crypto.com so we can report it.
Or skip the form.
Message the desk directly with the asset, direction and size. A dealer will come back with an indicative level and what the settlement would look like.
Investing in crypto assets may result in the loss of capital, as the value is variable and can go up as well as down. A crypto asset is not legal tender and is not a regulated deposit. Conexus Crypto provides an exchange service only and does not provide financial, investment or tax advice.