Enquiry · one firm rate, in writing

Request a firm rate,
then decide.

Four facts are enough: asset, direction, size and the currency you want to settle in. A dealer comes back with a firm rate in writing, the settlement route and the documents needed. Nothing moves and nothing is owed until you accept a written quote.

The four facts

  • Asset and network. USDT on TRC-20, ERC-20, BEP-20 or Solana, or any other asset the desk quotes.
  • Direction. Selling a crypto asset for fiat, or buying one with fiat.
  • Size, roughly. Round numbers are enough to price a ticket.
  • The currency you want to settle in, and the account in your own name it should reach.

Enquiry

Name plus one way to reach you is the minimum. Everything else helps the dealer quote you accurately the first time.

Round numbers are fine. This is used to size the quote, not to hold you to it.
As it appears on your ID or passport.
Only if the transaction is for an entity rather than for you personally.
Give at least one of email, phone or Telegram.
Your @handle, if you would rather be reached there.
EFT, RTC and PayShap are the South African rails — EFT for size, RTC when it is urgent, PayShap for small amounts. Settling elsewhere, choose “Not sure — advise me” and say where in the message.
So the dealer knows whether an in-person meeting is practical.
Deadlines, the network your coins sit on, the currency you want to settle in, an attorney waiting on funds, a company structure — the more context, the better the first answer.

Sending this form means you accept our terms of service. We process what you enter to answer the enquiry and to meet our duties under the FIC Act; the detail is in the privacy policy.

After you press send

A dealer reads it. Then four steps.

The sequence is the same for a first enquiry and for the fiftieth trade. Times below are dealing-hour times; a message sent overnight is answered the next business morning.

  1. A dealer reads it

    The enquiry goes to the dealing desk with a reference number that you also see on screen. A person, not an autoresponder, replies on the channel you chose.

    Minutes, during dealing hours

  2. Onboarding, if you are not already on file

    Identity, proof of address and source of funds. Required of us by the FIC Act before a business relationship starts or a single transaction concludes. Done once, then you are on file.

    Usually under an hour once documents arrive

  3. A firm quote, in writing

    A binding rate for the whole ticket, the net amount in the currency you settle in, the fees, the settlement rail and the window the rate is held for. You accept it or you do not.

    Held for an agreed window

  4. Settlement

    One leg goes each way, and you get a written confirmation with the reference, the rate applied and the net amount for your own records and your accountant.

    Same business day
Before onboarding

Have these ready and the whole thing is faster.

  • A government-issued identity document: a South African ID, or a passport with the visa or permit you hold.
  • Proof of residential address issued in the last three months — municipal bill, bank statement, insurance schedule or a signed lease.
  • Proof of the bank account in your own name. We settle to an account matching the client, never to a third party.
  • Source of funds for the amount concerned: payslips, a sale agreement, a dividend statement, exchange statements showing where the crypto asset came from, or a letter from your accountant.
  • For a company or trust: registration documents, the resolution authorising the transaction, and identity documents for the directors, trustees and beneficial owners.

A full explanation of what is required, why each item is required and what happens if something is missing is on the onboarding page. Onboarding and FICA.

Check it before you send it

Nothing leaves your browser until you press “Send enquiry”. Until then every field can be changed, cleared or corrected, and the browser back button brings you back here. If you notice a mistake after sending, reply on the same channel quoting your reference and the dealer will correct it before anything is quoted or settled.

An enquiry is not an order

Sending this form creates no obligation on either side. It is a request for a quote, not an instruction to trade and not an acceptance of one. A transaction exists only once a dealer has issued a firm written quote and you have accepted it in writing within the window it is held for. Equally, the desk is not obliged to accept any enquiry, and may decline one without giving reasons where compliance requires it.

Direct lines

Or skip the form entirely.

The form is convenient, not compulsory. Every channel below reaches the same desk and the same people.

Before any large transfer, confirm the channel on the verify our channels page. We never message you first from an unknown number and never ask you to send funds to a “temporary” address.

Rather talk to a person first.

A two-minute conversation often settles what a form cannot. The desk answers on WhatsApp, Telegram and the phone during dealing hours, and you can walk into the Cape Town office by arrangement.

All contact details WhatsApp
Investing in crypto assets may result in the loss of capital, as the value is variable and can go up as well as down. A crypto asset is not legal tender and does not fall within the National Payment System Act. Conexus Crypto provides an exchange service only and does not provide financial, investment or tax advice.
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