Partially conformant,
and specific about where.

Version 1.0 · Effective 18 August 2026 · Last reviewed 18 August 2026 · Next review 18 February 2027

What this statement is, and what it is not

This is a statement of commitment and a target. It is not a claim of statutory compliance, and it would be dishonest to dress it up as one.

No South African statute requires a private commercial website to conform to the Web Content Accessibility Guidelines. There is no local equivalent of the American ADA web litigation regime or the European Accessibility Act, and there is no regulator that certifies a private site as accessible. What South African law does say is broader: section 9 of the Constitution prohibits unfair discrimination on the ground of disability, the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000 gives effect to that prohibition in the private sphere, and South Africa has ratified the United Nations Convention on the Rights of Persons with Disabilities, article 9 of which deals with access to information and communications technology.

This site is read from a number of countries, and the desk settles in whichever currency and on whichever rail has been confirmed for a client. The law described in this statement is South African because the company is, and because that is the only jurisdiction whose position we can state accurately.

So the honest position is this. We have adopted WCAG 2.2 Level AA as the standard we build to, because it is the most widely used and best-specified standard available, not because a law compels it. Where this site falls short of that standard, we say so on this page rather than waiting for somebody to discover it. A person deciding whether to move a large sum of money through this desk deserves to know how much of the site they will actually be able to use before they start, and to know it from us.

Conformance target

The target for conexus-crypto.com is WCAG 2.2 Level AA, published by the W3C in October 2023. Level AA covers the success criteria that most affect whether a page can be used with a screen reader, a keyboard alone, magnification, or reduced colour perception, and WCAG 2.2 adds criteria for focus appearance, dragging alternatives, target size and reducing the cognitive load of authentication.

We describe our status as partially conformant. Partially conformant means most of the site meets the standard, and some parts do not. The parts that do not are named in the limitations section below.

This statement covers the whole of conexus-crypto.com, including the Russian-language pages, the interactive rate calculator and the enquiry forms. It does not cover content on third-party sites we link to, such as the FSCA entity search or the CIPC BizPortal, over which we have no control.

What has been done

These are the measures actually built into the site, not a list of intentions.

Structure and semantics

Pages are built from HTML elements that mean what they say: one h1 per page, headings in order without skipped levels, lists marked up as lists, tables with proper header cells and scopes, and landmark regions for the header, navigation, main content and footer. A screen reader user can move by heading or by landmark and get a usable map of the page. Every page carries a language attribute, and the Russian pages declare Russian so that a screen reader uses the right voice.

Keyboard

Everything that can be operated with a mouse can be operated with a keyboard, including the navigation menus, the theme switch, the language switch, the accordion FAQ blocks and the rate calculator. A skip link is the first focusable element on every page and jumps straight to the main content, so a keyboard user does not have to tab through the navigation on every page. The tab order follows the visual order. No component traps focus.

Visible focus

Focus is drawn with a high-contrast outline that is offset from the element so it stays visible against both the light and dark themes, and it is never removed. If you cannot see where you are on this site while tabbing, that is a defect and we want to hear about it.

Colour and contrast

The site targets a contrast ratio of at least 4.5 to 1 for body text and 3 to 1 for large text and meaningful interface components, in both the light and the dark theme. Colour is never the only way information is conveyed: a rate that has moved is not indicated by colour alone, and form errors carry text, not just a red border.

Motion

Animation on this site is limited to short reveal transitions and the rate ticker. Every one of them is switched off when the operating system reports a preference for reduced motion, through the prefers-reduced-motion media query. There is no autoplaying video, no parallax, and no flashing content.

Text alternatives and text handling

Images that carry information have alternative text that describes the information; images that are decorative are hidden from assistive technology rather than given a meaningless label. Icons used inside buttons and links are accompanied by a text label or an accessible name. Text can be resized to 200 per cent and the layout reflows to a single column at 320 pixels without loss of content. Line height, paragraph spacing and measure are set for readability rather than density, and we do not use text embedded in images for anything that matters.

Forms

Every form field has a visible, programmatically associated label. Required fields are marked in text. Error messages identify the field and say what is wrong in words. Autocomplete attributes are set on name, email and telephone fields so that stored details can be filled in automatically.

No dark patterns

This one is not in WCAG, but it belongs in an accessibility statement on a financial site. There are no countdown timers, no artificial scarcity, no interstitials that must be dismissed under time pressure, and no urgency devices anywhere on this site. Section 14 of the FAIS General Code of Conduct prohibits exaggerated urgency in advertising, and pressure tactics are an accessibility barrier as much as a conduct problem: they punish anybody who reads slowly, navigates by keyboard, or needs a moment to think.

Known limitations

Stated frankly, and without excuses attached. These are the things we know are not right.

• The rate table is wide and scrolls horizontally on small screens. The market table carries an asset, an indicative rate, a bid, an ask and a network list. On a narrow phone screen it does not fit, and it is placed inside a container that scrolls sideways. That container is reachable and scrollable by keyboard, and the table keeps its header cells, but horizontal scrolling within a page is a poor experience with a screen magnifier and awkward with a screen reader. A stacked card layout for narrow screens is the planned fix. In the meantime, every rate shown in that table is also available from the calculator, one asset at a time, in a layout that does fit.
• Live rate values update without an explicit announcement. The calculator and the ticker refresh their figures periodically. Those updates are not currently wrapped in a live region, so a screen reader will not announce that a number has changed unless the user moves focus back to it. This is a WCAG 2.2 status-message issue. Adding a polite live region is straightforward; getting it to announce usefully rather than interrupting every few seconds is the part we have not finished. Note that this affects indicative figures only — a firm rate is always issued in writing by a dealer, so no decision depends on hearing a number change on screen.
• No formal third-party accessibility audit has been carried out. The site has been tested by us, with a keyboard, with browser zoom, with automated tooling, and against the WCAG 2.2 Level AA criteria one by one. It has not been audited by an independent accessibility specialist, and it has not been tested end to end by users of assistive technology. Automated tooling catches perhaps a third of real accessibility problems, so an untested claim of full conformance from anybody, including us, should be treated with suspicion.
• Documents produced by third parties. Some material we link to, such as regulator publications and statutory forms, is published as PDF by other organisations. Those documents are not always tagged for accessibility and we cannot fix them. Where a linked form is unusable for you, contact the desk and we will take the information over the phone or in person and complete the form with you.
• The bot-mitigation challenge on forms. Enquiry forms are protected by a managed challenge. It is designed to be invisible in most cases and does not require solving a visual puzzle, but any challenge is a potential barrier. If a form will not let you through, phone or message the desk directly on the published number and a dealer will take the enquiry that way. You will never be worse off for not using the form.

How to report a problem

If any part of this site is difficult or impossible for you to use, tell us. This is the most useful accessibility feedback we can get, and it goes to a person rather than into a queue.

Email	support@conexus-crypto.com
Telephone and WhatsApp	+27 76 560 1228
In person	Tiny Empire, 37 Buitenkant Street, District Six, Cape Town, by arrangement
Acknowledgement	Within 2 business days
Substantive response	Within 10 business days, with a fix or a date for one

Please include the page address, what you were trying to do, and the browser, device and assistive technology you were using if you know them. Put "accessibility" in the subject line so it is routed correctly.

If a page you need is unusable, do not wait for us to fix it. Phone the desk. Everything on this website can also be done by talking to a dealer: getting an indicative rate, understanding the fee structure, starting onboarding, and getting the full legal terms read to you or sent in a format you can use. We will send any document on this site in plain text, large print, or a tagged format on request, at no charge.

If you are not satisfied with our response, a complaint about unfair discrimination on the ground of disability may be taken to the South African Human Rights Commission or to an Equality Court under the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000. Service complaints follow the route on the complaints page.

How this site was assessed

The assessment behind this statement was a self-evaluation carried out by the team that builds the site, on 18 August 2026. It consisted of:

• a manual pass through every page template using a keyboard only, with the mouse unplugged;
• a review of every WCAG 2.2 Level A and Level AA success criterion against the built templates;
• contrast checking of every text and interface colour pair in both the light and the dark theme;
• testing at 200 per cent and 400 per cent browser zoom, and at a 320 pixel viewport width;
• automated checks with browser-based accessibility tooling;
• validation of the rendered HTML.

It did not consist of an independent audit or of user testing with people who rely on assistive technology, and the limitations section says so. Any statement of conformance is only as good as the evaluation behind it, so the evaluation is described here rather than summarised as "tested".

Review date and next steps

This statement was prepared on 18 August 2026 and applies to version 1.0 of the site's legal documents. It is reviewed at least every six months, and whenever a new page template or interactive component is added. The next scheduled review is 18 February 2027.

The work queued against the limitations above, in the order we intend to do it:

1. a stacked, single-column layout for the market table on narrow screens, removing the horizontal scroll;
2. a polite live region for rate updates, throttled so that it announces meaningfully rather than constantly;
3. an independent accessibility review by a specialist outside the build team, with the findings reflected on this page whatever they say.

When each is done, this page changes and the review date moves. If it has not changed by the review date above, the honest reading is that the work has not been done, and you are entitled to ask us why.